How to handle a dispute with a passenger?

In your work, you may occasionally face delicate situations.
It’s essential to always maintain a professional attitude, even in the event of disagreement.

Best practices

• Stay polite and respectful in all circumstances.
• Keep calm and avoid any verbal escalation.
• Do not attempt to resolve the issue directly with the passenger during the ride.

What to do after the ride

At the end of the ride:

• Open your Driver app.
• Use the “Request a call back” option in the Assistance section.
• An operator will contact you to review the situation and provide support.

👉 You may also find it useful to read the article: Expected quality of service at Allocab.