Allocab General Terms of Service
Latest version: October 13, 2020

ALLOCAB.COM is a platform providing motorized vehicle transportation services with drivers, operating exclusively by reservation, created and operated by the company ALLOCAB:

• A simplified joint-stock company with a share capital of €13,789, registered with the Paris Trade and Companies Register under number 532 050 747;
• Headquartered at 7 Impasse Charles Petit, 75011 Paris;
• Registered in the register of operators of chauffeured tourist vehicles under number EVTC075140019;
• VAT number: FR84 53205074700031;
• Insurance (RCP): Allianz, Gestion RC, 92086 Paris La Défense;

(hereinafter referred to as “ALLOCAB”), whose purpose is to allow individual clients to access a solution enabling them to book, either for a single ride or a defined time slot, one or more motor vehicle transportation services performed by a Driver who is a member of its network (including any individual or legal entity operating, for remuneration and in accordance with applicable French legislation and regulation, chauffeured vehicle services, referred to as “VTC,” and/or passenger transport with luggage by motorized two- or three-wheeled vehicles, referred to as “motor-taxis,” and registered on the ALLOCAB driver platform) (hereinafter the “Platform”).

These General Terms of Service (hereinafter “GTS”) are intended to define the terms and conditions:

(i) binding on any individual (hereinafter individually the “User” and collectively the “Users”) wishing to access the Platform and use the services offered thereon (hereinafter the “Services”); and

(ii) under which ALLOCAB will provide the Services to any User placing an order for a service (hereinafter the “Client”).

Any access to and/or use of the Platform implies unconditional acceptance and compliance with all the terms of these GTS.

If the Client and/or User does not wish to accept all or part of these GTS, they are requested to immediately cease any use of the Platform.

These GTS govern all contractual or pre-contractual commercial relationships between ALLOCAB and the Client and/or User relating to the use of the Platform and the subscription to Services, and thus constitute a contract between ALLOCAB and the User or Client (hereinafter the “Contract”).

By accepting these GTS, the Client also agrees that they apply to each Ride or Service requested on the Platform. Each order validation constitutes reaffirmation of their acceptance of these GTS.

These GTS take precedence over any conflicting agreements or provisions and replace any previous general service conditions between the Parties.

These GTS, including any annexes, constitute the entire contractual documentation binding the Parties.

ALLOCAB reserves the right to modify these GTS at any time. Such modifications will result in a new version that will automatically apply to Services ordered and provided thereafter.

Platform Registration Terms
1.1 Access to the Platform is conditional on the User registering on the website www.allocab.com or the mobile application allocab.com.

1.2 To register, each User must:

• Review and fully accept these GTS by checking the box next to “I have read and unconditionally accept the terms of use and services of ALLOCAB.COM”;
• Create a user account on the website www.allocab.com or the mobile app by clicking “Sign Up”;
• Provide all mandatory information requested.

1.3 When completing the registration form, the User agrees to provide accurate, up-to-date, and complete information.

1.4 During registration, the User will be asked to choose and enter personal, confidential access codes, which ALLOCAB uses to identify them and enable faster login during service use.

1.5 The User will select a username and password in compliance with French law, particularly regarding public order and decency. ALLOCAB reserves the right to refuse any username or password not compliant with the law.

1.6 The User acknowledges full responsibility for keeping their access codes confidential. In case of fraudulent use, the User agrees to immediately notify ALLOCAB.

1.7 The User is solely responsible for their account usage; any connection or data transmission using the Platform is presumed to be performed by the User. The User is fully responsible for all use of the Platform from their account by themselves or any third party.

1.8 ALLOCAB cannot be held responsible if registration data does not reach them due to circumstances beyond their control (e.g., internet connection issues, server failures) or is unreadable or unprocessable (e.g., incompatible hardware or software).

Access to the Platform
2.1 Access is via the User’s computer or mobile device, the phone numbers provided by ALLOCAB, and the User’s credentials.

2.2 Except for maintenance periods, the User may access the Platform at any time, 24/7, including Sundays and public holidays.

2.3 The User must use their credentials at each login.

2.4 Credentials are intended to restrict access to the Platform and Services to Users and to protect the integrity, availability, and confidentiality of User data.

2.5 Credentials are personal and confidential and can only be changed at the User’s request or by ALLOCAB with prior notice.

2.6 The User agrees to take all measures to keep credentials secret and not disclose them.

2.7 The User is responsible for the security of their access devices.

2.8 In case of loss or theft of credentials, the User will follow ALLOCAB’s procedure to recover them.

2.9 All costs related to Platform access (hardware, software, internet access, usage fees) are the User’s responsibility.

2.10 The User is solely responsible for the proper functioning of their devices and internet access.

2.11 ALLOCAB may refuse access to any User not complying with these GTS, without prior notice.

2.12 ALLOCAB will use reasonable efforts to ensure quality access but cannot guarantee uninterrupted service.

2.13 ALLOCAB is not responsible for network or server failures or other uncontrollable events preventing or degrading access.

2.14 ALLOCAB will make best efforts to provide reasonable assurance that the User can access and use the Platform as specified.

2.15 ALLOCAB may interrupt, suspend, or modify access at any time without notice, without creating any obligation or compensation.

Use of the Platform
3.1 License

ALLOCAB grants the User a personal, non-exclusive, non-transferable right to use the Platform and Services during the Contract term worldwide.

The User may only use the Platform for personal, non-commercial purposes and according to ALLOCAB’s documentation.

This license is solely to allow the User to order and use Services privately, excluding any other purpose.

The User may not provide the Platform to a third party or perform any adaptation, modification, translation, arrangement, distribution, or decompilation without ALLOCAB’s express written consent.

The User may not, without prior written authorization from ALLOCAB:

• Use the Platform for promotion, advertising, or direct or indirect remuneration;
• Create archives from Platform content;
• Reproduce, display, use, or reference any content, trademarks, or logos on the Platform.

Rights granted to the User extend to any updates or new versions, unless those versions have separate terms of use.

3.2 Interactive Services

Users may post comments about Services or ALLOCAB in designated areas.

User comments represent only the views of the User, not ALLOCAB.

Comments may be disseminated on all digital media, including ALLOCAB’s Platform and mobile applications.

Users must exercise caution and avoid posting content violating laws or regulations.

Specifically, Users may not:

• Share content contrary to public order or decency;
• Use the service for propaganda, solicitation, or commercial promotion;
• Post content infringing third-party rights, privacy, or data protection laws;
• Share defamatory, obscene, pornographic, violent, or discriminatory content.

Failure to comply may result in content removal, warnings, or account closure, without prejudice to legal action.

ALLOCAB is not responsible for user-posted content, including illegal content, errors, omissions, or damages arising from its use.

Content and Service Ordering
4.1 ALLOCAB provides high-end, customized services, allowing users to book online, for a single ride or multiple hours, a chauffeured vehicle or motor-taxi, selected by criteria such as type, make, model, vehicle segment, driver rating, and onboard services, with real-time driver availability.

The Services are real-time booking and transportation, provided by Drivers in ALLOCAB’s network, which Users expressly acknowledge and accept.

4.2 For each transport Service (immediate ride, advance booking, or vehicle at disposal), Users must provide required details such as date, time, pickup and drop-off locations, stops, vehicle type, and number of passengers. ALLOCAB then suggests the closest available Driver, and the User may finalize their choice.

A summary of the order is sent via email and SMS after selection and payment.

When the User clicks “Confirm Booking,” they access an order summary with all details.

Contractual information is in French and confirmed upon Driver acceptance. ALLOCAB may cancel or refuse any order if:
(i) the User’s profile does not meet Service quality criteria;
(ii) there is a dispute over payment of a previous order;
(iii) the User has not accepted the terms of use.

4.3 Cancellation Conditions

Advance bookings:

• Cancellation more than 30 minutes before the ride: free and fully refunded.
• Cancellation less than 30 minutes before: charged according to vehicle type (Berline €16, Berline Affaires €20, Van €25, Motor-taxi €25).
• Pool rides: free cancellation up to 3 hours prior; less than 3 hours, reduced amount applies if shared; full price if not shared.
• No-show or last-minute cancellation: full fare charged.

Immediate departure bookings:

• Cancellation within 5 minutes: free.
• No-show: charged according to vehicle type (Berline €9, Berline Affaires €15, Van €20, Motor-taxi €25).

4.4 Waiting time and delay guarantees

Free waiting time varies by vehicle class:

• Economy: first 5 minutes free, then €0.50/min.
• Business: first 10 minutes free, then €0.75/min.
• Premium: first 15 minutes free, then €1/min.

Rates and Financial Terms
5.1 Rates

Platform access and reservation service are free.

Transport Services are charged at the current Platform rates on the day of service (including VAT: 10% for rides, 20% for vehicles at disposal). VAT changes may affect prices.

Choosing a specific Driver incurs a €3 surcharge if available. Telephone bookings incur a €3 surcharge.

Indicative prices are shown on the Platform at the time of booking (the “Indicative Price”) and may vary due to circumstances such as schedule or route changes.

Once the User confirms the order, it is final, and acceptance of the Indicative Price and ALLOCAB’s rate schedule is implied.

The final price (“Final Price”) is set after the service, based on actual conditions, applying any cancellation or delay penalties or punctuality guarantees.

5.2 Payment and Security

Indicative Price is charged at order confirmation as a deposit toward the Final Price via online card payment.

The Client authorizes ALLOCAB to use PAYBOX or another secure payment system for all payments and related account setup.

Users acknowledge PAYBOX’s terms apply to all payments.

Invoices are issued per service, including any penalties.

Payment data is securely transmitted via SSL encryption; ALLOCAB does not store card information.

Order validation via card details authorizes payment via the payment server.

Client Obligations
6.1 The Client must board the vehicle at the agreed location and time; otherwise, the Driver may leave without notice.

6.2 The Client must actively cooperate with ALLOCAB, providing necessary documents and information, reporting issues, and following ALLOCAB’s instructions.

6.3 The Client must behave politely and respectfully toward the Driver and follow all safety rules.

The Client is liable for damage caused to the vehicle or equipment.

6.4 Clients with children must provide and use legally required child safety equipment. ALLOCAB may refuse transport if equipment is lacking, without compensation.

Partner Services
7.1 ALLOCAB may provide links to other websites managed by partner sites (hereinafter “Partner Services”).

Since ALLOCAB cannot control the Partner Services, ALLOCAB makes no commitment regarding the availability of these external sites and sources, and accepts no responsibility for the content, advertisements, products, services, or any other materials available on or from these external sites or sources.

7.2 Similarly, ALLOCAB cannot be held liable for any proven or alleged damages or losses, whether consequential or related to the use of content or services available on these Partner Services or external sources.

Intellectual Property
8.1 ALLOCAB is and remains the exclusive owner of intellectual property rights on the Platform and its content. The only rights granted to the User are those defined in Article 3.1 above.

8.2 The Platform and its content (including data, databases, software, photographs, information, illustrations, logos, trademarks, etc.) that appear or are available on the Platform are protected under copyright law, trademark law, patent law, database producer rights, or any other rights recognized under applicable law.

8.3 Any unauthorized copying, reproduction, representation, adaptation, alteration, modification, or distribution, in whole or in part, of the Services and/or the Platform content, belonging to ALLOCAB, a third party, or another User, is illegal and may engage the civil and criminal liability of the offending User.

8.4 ALLOCAB grants the User the right to use the Platform strictly for personal purposes, to the exclusion of any other use.

8.5 The Client must under no circumstances sell, resell, or exploit in any way or for any purpose all or part of the content on the Platform other than content that belongs to them.

8.6 The temporary provision of the Platform under the conditions set out herein shall not be construed as the transfer of any intellectual property rights to the User under the Intellectual Property Code.

8.7 If suggestions, concepts, or improvements proposed by the User are implemented by ALLOCAB in its Services, the User acknowledges and agrees that ALLOCAB will hold all resulting rights, titles, or interests.

Warranties and Liability of ALLOCAB
9.1 Access to the Platform is provided on an “as is” basis and subject to availability.

9.2 ALLOCAB strives to ensure the availability of the Platform and Services 24 hours a day, 7 days a week. However, access to the Platform or Services may be interrupted for maintenance, hardware or software upgrades, emergency repairs, or due to circumstances beyond ALLOCAB’s control (such as failures of telecommunications links or equipment). ALLOCAB commits to taking all reasonable measures to limit such disruptions to the extent they are attributable to it.

9.3 ALLOCAB does not guarantee the relevance or accuracy of information published on the Platform by third parties.

9.4 ALLOCAB is not responsible for any claims, actions, or third-party lawsuits asserting proprietary rights over any content not created by ALLOCAB.

9.5 ALLOCAB makes no guarantees that the Platform will function uninterrupted or continuously in cases of force majeure or unforeseeable events as defined by applicable regulations.

Examples of force majeure include, without limitation: exceptional weather, natural disasters, fires and floods, lightning, terrorist attacks, network disruptions, virus-related damages not mitigated by market-available security measures, or any legal or regulatory obligation imposed by competent authorities that substantially modifies these Terms or any other force majeure event under case law of the French Court of Cassation.

9.7 ALLOCAB will verify the availability of requested services and uses all reasonable means to find a Driver for the User as quickly as possible. ALLOCAB is only bound by a best-effort obligation. ALLOCAB’s liability cannot be engaged if no Driver is available, even for advance bookings.

9.8 If ALLOCAB’s liability is engaged, compensation will only cover direct, personal, and certain damages, explicitly excluding indirect or immaterial damages.

Client and User Liability
In the event of breaches of these Terms, ALLOCAB reserves the right to unregister the Client and/or User, temporarily or permanently, without prejudice to any legal action ALLOCAB may take.

Registration Duration
All registrations are indefinite, with client and user accounts remaining active until closed under Article 14.

Termination – Account Closure
12.1 Termination by the User

The User may terminate their account at any time, with or without reason, by notifying ALLOCAB via email at serviceclient@allocab.com or by contacting their account manager. This notification is effective upon receipt and results in account closure.

12.2 Termination by ALLOCAB

Without prejudice to any damages ALLOCAB may claim, ALLOCAB reserves the right to suspend or terminate a User’s account without notice or compensation for breaches of contractual obligations, including:

• non-compliance with these Terms,
• providing false registration information,
• inactive accounts for 15 consecutive months,
• actions contrary to ALLOCAB’s commercial interests.

Termination by ALLOCAB does not entitle the User to a refund. All sums paid remain the property of ALLOCAB, and all outstanding invoices become immediately payable.

Personal Data
ALLOCAB is committed to protecting personal information provided by Users. For more information, see our Privacy Policy [link].

Changes to Terms
14.1 ALLOCAB may modify these Terms freely.

14.2 Users are invited to review the latest version online before each visit.

14.3 If Users do not agree to the new Terms, they must notify ALLOCAB and cease using the Platform from the effective date.

14.4 Changes apply immediately and only to Users accessing the Platform after the change.

Governing Law and Jurisdiction
15.1 These Terms are governed by French law.

15.2 Any disputes will fall under the jurisdiction of the courts of the Court of Appeal of Paris.

Acceptance
These Terms form part of the contract binding the Parties. The Client and/or User acknowledges that they have read, understood, and accepted these Terms and Conditions.