My passenger didn’t show up (no-show): what should I do and what are the consequences?

Sometimes, a passenger may not show up at the pickup point. In such cases, the handling of the no-show depends on the contract terms associated with the ride.

Waiting time before declaring a no-show

The waiting time and billing conditions for a no-show vary depending on the client and partnership.

These details are displayed directly in your app when the ride is offered, before you accept it.

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What to do in case of a no-show

1. Wait for the duration indicated in the app.
2. If the passenger hasn’t arrived after this waiting period, you can declare a no-show directly in the app.
3. The ride will then be closed according to the applicable contract conditions, and you’ll receive the corresponding payment.

Good to know

• No-show rules may differ between train stations, airports, and standard trips.
• You don’t need to memorize these conditions — they’re clearly displayed in the app at the time of pickup.
• If you’re unsure or encounter an issue, use the “Request a call back” option in the assistance menu.

👉 You’re always protected — the app provides you with the right information at the right time.