What do to if my credit card is declined?

Payment declined or failed during your Allocab booking?

No worries — there are simple steps you can take to resolve the issue quickly.

What should I do if my payment doesn’t go through?

Most payment errors are caused by an expired card or a failed verification attempt.
Deleting your saved card and adding it again often resolves the issue.

You can do this:

• From the mobile app
• Or from the website

What is 3D Secure verification?

To ensure your payments are secure, Allocab uses the 3D Secure protocol — an extra authentication step required by your bank.

You’ll be redirected to your bank’s validation interface, where you’ll need to:

• Enter a security code, or
• Approve the transaction via your bank’s mobile app

Without this validation, the payment will be automatically declined.

If the issue persists, our team is here to help:
📧 serviceclient@allocab.com