What to do if your passenger wants to change their route during the ride

If your passenger asks to change the destination or add a stop during the ride, you can adjust the trip directly through the “Free Ride” option available in the Allocab Driver app.

Step 1 – Confirm the request with the passenger

• Listen to the passenger’s new request (new destination or extra stop).
• Make sure they agree that this change may affect the final fare.

Step 2 – Activate the “Free Ride” mode

• In your Driver app, open the current trip.
• Tap “Switch to Free Ride”.
• This option allows you to drive freely while the system recalculates the fare based on distance and time.

Step 3 – End the ride normally

• Once the passenger has reached their new destination, end the ride in the app.
• The system will automatically calculate the final price according to the updated route.

Important

• The initial fare displayed before the trip is no longer valid once the ride becomes a “Free Ride.”
• Always inform the passenger before confirming the change.
• If the passenger requests a significant change or you encounter a technical issue, you can contact support through the in-app chat.