My passenger is traveling with an animal: what are the applicable rules?

t may happen that your passenger is traveling with a pet. Here are the rules you need to follow:

✅ Animal in a bag or carrier
In this case, hygiene and safety conditions are respected.
You must accept the transport of the animal.

❌ Animal without a bag or carrier
If the animal is not contained and you’re not comfortable transporting it, you are entitled to refuse the ride.
In that case, you can declare a no-show directly from the app.