Question 1

How to delete your Allocab driver account?

Accepted Answer

Important: Deleting your driver account is immediate and permanent . All your data, including ride history and documents, will be permanently erased. Steps to delete your driver account Log in to your Allocab Driver account . Go to your profile and verify your personal information. Select “Delete my account.” Confirm your choice. Your driver account will then be permanently deleted.

Question 2

How to add or edit your vehicle on your Allocab driver account?

Accepted Answer

1. Add a new vehicle Go to the “Vehicles” section of your driver account. Enter your vehicle’s license plate number . Upload the required documents: Vehicle registration (carte grise) Insurance certificate Valid technical inspection report Once submitted, our team will review and verify your documents. 2. Edit an existing vehicle Go to the “Vehicles” section. Select the vehicle you want to edit. Update the necessary information or replace outdated documents. The changes will be reviewed and validated by our team before activation.

Question 3

What should I do if I can’t log in to my Allocab Driver account?

Accepted Answer

There may be several reasons why you’re unable to log in to your driver account. 1. Check your login method Use the same method you selected when creating your account: Email and password Phone number Facebook account Google account Apple account 2. Invalid password If you log in using your email and password and the login fails: Click “Forgot password” on the login screen. Follow the link sent to your email to reset your password. 3. Invalid or different email address The email you’re using to log in may not be the one registered at signup, or there might be a typo. Try logging in with another email address you use regularly. If the problem persists, please contact us at: assistancechauffeur@allocab.com

Question 4

How to access the Help menu or request Driver Support?

Accepted Answer

1. Main functions available during a ride Missing train or flight number Notifies the Allocab team that this information is unavailable, allowing you to contact the passenger if needed. Incorrect address Reports that the passenger’s address is incomplete or inaccurate. Emergency Use only in case of an accident or police check. The Operations team will contact you directly. Redispatch my ride Allows you to cancel and reassign a ride in case of force majeure, without penalty up to 1 hour before pickup . Request a call back Requests a call from an Allocab team member, for urgent issues only related to an ongoing ride. 2. New: Contact via Intercom You can now contact the Allocab support team directly from the app using Intercom , our integrated messaging system. Open Intercom : tap the “Contact” button in the Assistance menu. View conversations : access them from the “Conversations” tab. Resume or start a new chat at any time. Real-time notifications : if you receive a reply while outside Intercom, you’ll be notified and redirected to the chat instantly.

Question 5

How to update my professional information and documents?

Accepted Answer

To update your professional information or documents, log in directly to the Allocab Driver app. 1. Access your administrative documents In the app menu: Open the “Administrative Documents” section. You’ll find all the documents you submitted during registration. 2. Update a document Select the document you want to update (driver’s license, professional card, insurance, etc.). Upload the new version or take a photo directly from the app. Confirm the upload — the Allocab team will review and validate the document. 3. Update your personal information Go to the “Contact Details” section in the app. Edit your personal information (address, phone number, email, etc.). Save your changes — they’ll take effect immediately.

My account

Still have a question?