Question 1

How many passengers can travel in an Allocab vehicle?

Accepted Answer

The number of passengers allowed on board depends on the vehicle category you choose. This information has no impact on the price of your ride, but it is essential to ensure everyone’s comfort and safety. Maximum capacity by vehicle type Sedan / Business Sedan / Green / VAO: Up to 4 passengers Van: Up to 7 passengers Motorbike taxi: 1 passenger TPMR (Access): 1 wheelchair + 1 companion TPMR Van (Van Access): 1 to 3 wheelchairs + 3 companions Where can I see this information during booking? Whether you book through the mobile app or the website, the passenger capacity is displayed when you select your vehicle category. A 👤 passenger icon shows the maximum number of people allowed on board each vehicle. You’ll also find a 🧳 suitcase icon , which indicates the maximum luggage capacity. These two details help you choose the vehicle best suited to your needs. And what about luggage? Find all the details here: What luggage is allowed per vehicle? If you have any doubts, please contact our customer service team at serviceclient@allocab.com .

Question 2

How many bags can I take on my ride?

Accepted Answer

The price of your Allocab ride does not depend on the number of bags, but each vehicle category has a maximum luggage capacity that must be respected to ensure everyone’s comfort and safety. Maximum luggage capacity by vehicle type Sedan / Green / Business Sedan / VAO: Up to 3 medium-sized bags Motorbike taxi: Up to 2 cabin bags Van: Up to 7 bags TPMR: 1 bag When booking, a 🧳 suitcase icon indicates the maximum luggage capacity for each vehicle. How to inform your driver about your luggage? If you are traveling with bulky or unusual luggage, you can inform your driver using the “Message to the driver” field during booking. Examples: “4 suitcases + stroller,” “1 large sports bag + skis.” This information allows your driver to anticipate the required space. If you have any questions or doubts, please contact our customer service team at serviceclient@allocab.com .

Question 3

Can I travel with young children? What equipment do I need?

Accepted Answer

You can travel with children, however our vehicles are not equipped with baby seats or booster seats. It is your responsibility to bring appropriate child restraint equipment. What does the regulation say? In France, a child must be transported in an approved child restraint system until the age of 10 , or until they are tall enough to use the seat belt properly ( between 1.35 m and 1.50 m ). What should I do if I’m traveling with a child? Bring a suitable child seat or booster with you. Inform your driver in advance that a child will be traveling, so they can adapt their driving and allow time for installation. Depending on the driver or local arrangements, a child seat may be available. Please contact Customer Service to check this option. If you have any doubts or need assistance, write to us at serviceclient@allocab.com . See also: How do I add a message to my driver in my booking?

Question 4

Can I travel with a pet?

Accepted Answer

Yes, you can travel with a pet, provided that certain transport conditions are respected to ensure the driver’s comfort and everyone’s safety. What are the general conditions for traveling with a pet? The animal must be placed in a cage or pet carrier. You must inform the driver by specifying it in the “Message to the driver” field when booking. A driver may refuse or cancel the ride if the animal is not transported in a cage or carrier. Are assistance dogs accepted? Yes, assistance dogs (guide dogs, support dogs) are allowed on board without a cage . It is essential to inform the driver in advance via the “Message to the driver” field. See also: How do I add a message to my driver in my booking?

Question 5

I forgot something in the vehicle, how can I get it back?

Accepted Answer

Think you may have left a personal item in the vehicle after your Allocab ride? Here’s what to do quickly to maximize your chances of getting it back. If you still have access to your phone After each booking, you receive a confirmation text message containing your driver’s contact details. You can reach out directly to: Explain what you forgot (type, color, brand, etc.) Specify the date, time, and location of the ride Your driver can then contact you to arrange a suitable time and place to return your item. If you no longer have access to your phone If you left your phone in the vehicle or can’t find your driver’s number, please contact our Customer Service team at: 📧 serviceclient@allocab.com To help us locate your item, please include the following information: The phone number used for the booking The date, time, and city of the ride A detailed description of the lost item Our team will coordinate with the driver to try to locate and return your belongings.

Question 6

What are the terms of use for Allocab promo codes?

Accepted Answer

Promo codes may be sent to you by email if you are subscribed to our newsletter. They apply to limited-time offers, special campaigns, or our loyalty program. Don’t miss our best offers: Subscribe to the Allocab newsletter. Terms of use for a promo code Each code is valid once per user . Applies only to the specific ride or offer mentioned. Valid only during the indicated period . Cannot be combined with other discounts. Valid for immediate or pre-booked rides . Not valid for any potential “Pool” (shared ride) service. How to apply a promo code in the mobile app Enter your pickup and drop-off addresses . Select the date, time, and vehicle category . Tap on the “Promo code” section on the confirmation screen. Enter your code, then tap “Apply” . The updated fare will appear automatically. Tap “Book” to confirm your ride. How to apply a promo code on the Allocab website Enter your route, date, and time . Click on “View prices.” Choose your vehicle category . In the summary step, click on “Promo or referral code.” Enter your code, then click “Apply.” The fare will automatically adjust, or an error message will appear if the code is invalid. If your code doesn’t work, please contact our Customer Service team at serviceclient@allocab.com .

Question 7

How does the passenger referral program work? What are the conditions?

Accepted Answer

Earn €5 and give €5 to your friends with the Allocab referral program. You can refer as many friends as you like, directly from the mobile app or the website. How does the referral program work? The referrer shares their personal code with friends. The referee receives a €5 discount on their first Allocab ride. Once the referee completes their first ride, the referrer also receives a €5 voucher. Offer valid for all services, except “Pool” (shared rides). Referral codes expire 90 days after being issued. How to share your referral code from the mobile app Open the Allocab app and tap the “☰” menu icon. Select “Referral program.” Copy your code and share it via SMS, email, or social media. If you don’t see the “Referral program” tab, make sure your app is up to date. How to share your referral code from the Allocab website Log in to your account at www.allocab.com . Go to the “Referral” tab in the side menu. Copy your code or use the available sharing options. How to track your referees and use your vouchers Validated referees: Their first ride is complete, and you can now use your €5 voucher. Pending referees: Their first ride hasn’t been completed yet. To use your voucher, copy the code into the “Promo or referral code” field before confirming your booking. And for the referee — how does it work? The referral code is automatically applied when creating the account, and the €5 discount is deducted from the first ride — no action required. Once registered, the referee can also become a referrer! If you need help or your code doesn’t work, please contact our Customer Service team at serviceclient@allocab.com .

Question 8

How can I subscribe or unsubscribe from the Allocab newsletter?

Accepted Answer

The Allocab newsletter allows you to receive our latest news, updates, and exclusive offers before anyone else. How to subscribe to the newsletter To receive our communications: Click the following link: Subscribe to the newsletter . Enter your first name, last name, and email address . Confirm your subscription. You’ll then receive our latest news, special deals, and exclusive offers. How to unsubscribe from the newsletter You can unsubscribe at any time: By clicking the “Unsubscribe” link at the bottom of any Allocab email. Or directly here: Unsubscribe from the newsletter . Unsubscription takes effect immediately, and you will no longer receive our marketing communications. If you have any questions, please contact our team at serviceclient@allocab.com .

Question 9

What are the differences between a private driver (VTC) and a taxi?

Accepted Answer

While both provide passenger transport services, there are key differences between a traditional taxi and a VTC (Private Driver Vehicle) . Here’s a clear comparison to help you understand: Taxi Street pick-up allowed: Taxis can pick up passengers directly from the street or at designated taxi ranks. Meter-based pricing: Calculated using an onboard meter according to distance and duration. Possible additional fees: Approach fees, waiting time, luggage, night surcharges, etc. Strict regulation: Controlled by local prefecture authorities. Private driver (VTC) Booking required: Must be booked in advance via app, phone, or online — even just a few minutes before departure. Fixed fare: Known at the time of booking, with no onboard meter. No hidden fees: The price shown stays the same, unless the route is changed. Personalized comfort: Modern vehicles and additional amenities depending on the service category. At Allocab , all our drivers are professional VTCs, carefully selected for their punctuality, discretion, and commitment to quality service. If you have any questions, our Customer Service team is here to help: serviceclient@allocab.com

Question 10

In which cities is Allocab available?

Accepted Answer

Allocab is France’s leading network of private drivers (VTC), taxis, and motorbike taxis. Available to both professionals and individuals, we make your travel easier in more than 30,000 towns and cities across France. Where is Allocab available? In the 150 largest cities in France In over 30,000 municipalities Near 3,000 train stations and 120 airports To check availability in your area and get a quote or instant price, simply enter your pickup and drop-off addresses on: The Allocab app (iOS or Android) The website www.allocab.com What services does Allocab offer? Private drivers (VTC), taxis, and motorbike taxis Immediate or pre-booked rides Urban and rural trips Dedicated business accounts for professionals All Allocab rides are carbon-compensated and 100% carbon-neutral. To learn more about our low-carbon initiatives, discover our Green and VAO vehicle ranges and our commitment to energy transition and sustainability. 👉 Read more about our environmental commitments. Why choose Allocab? A French platform founded in 2011 The highest-rated app in its category Over 2 million users Trusted clients such as SNCF, Samsung, Groupe Rocher , and more Certified CSR commitment (Ecovadis, B Corp, and transition toward a fully electric fleet) Ready to book? Check out our detailed guide: How to book a ride with Allocab. Any questions? Contact our team at serviceclient@allocab.com

Question 11

Is the service accessible to passengers with reduced mobility?

Accepted Answer

Allocab offers a service specially designed for passengers with reduced mobility through its Access range. This service relies on specially equipped vehicles and trained drivers to ensure a safe and caring experience. What does the Access range offer? Vehicles equipped for wheelchair transport (access ramps, secure fastenings, etc.) Drivers trained in assisting passengers with reduced mobility Guaranteed safety and comfort throughout the ride Important: The Access range may not be available at all times or in all areas. How to check the availability of the Access service On the app or website, enter your pickup and drop-off addresses . Select your date and time . The Access range will appear only if an adapted vehicle is available. If the range does not appear, it means that no compatible vehicle is currently available in your area. For any specific requests or assistance, please contact our Customer Service team at serviceclient@allocab.com .

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